Conversational A.I. Healthcare Assistants for
End-to-End Patient Journeys

Improve patient access and engagement. Overcome staff shortages and burnout. Increase efficiency, not costs.
Trusted by leading healthcare organizations since 2018
WHAT WE DO

We create A.I. Health Chatbots to Guide Patient Journeys and Optimize Care Team Efficiency

Clearstep Smart Care Routing™ is powered by integrated AI technology with clinical validation. Our suite of AI digital solutions empowers patients to accurately self-navigate to the right care and services to deliver on the promise of patient-centric healthcare. Providers gain greater insights and efficiency with clinical AI workflow automation.

Virtual Triage: Triage Symptom Checker

Expand patient access by adding digital triage software to your website, mobile apps, patient portals, and call centers. Allow patients to check symptoms, self-triage, receive care guidance and schedule virtual or in-person doctor appointments … in minutes. 

"Clearstep has enabled us to drive engagement and get patients to the right level of care and venue of care. This has proven to be a win-win scenario for our patients and us."

Amber Fencl, SVP Digital Health & Engagement, Chief Digital Health Officer, Novant Health

Clearstep digital triage software
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Patient Services: Patient Engagement Chatbot

Increase efficiency with our patient engagement chatbot, which automates routine patient requests such as prescription support, insurance checks, and appointment reminders/rescheduling, Overcome productivity issues by significantly reducing administrative tasks to enable your teams to focus on higher-value work.

Clinical Journeys: Patient Care
Navigation Software

Streamline post discharge/diagnosis, monitoring, and communications. Ensure that your remote patient monitoring programs are personalized and optimized to successfully yield better patient outcomes. 

“This system saved lives.”

Alan Weiss, MD, Chief Medical Information Officer, BayCare

Clearstep digital triage software clinical view
CUSTOMERS

Who We Work With

Health Systems
Health Plans & Payors
Hospitals
Retail Pharmacies
Medical Groups
Digital Health Companies
Improve Patient Access and Engagement
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    Self-service symptom checks and digital triage via the web, patient apps and SMS
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    24/7 medical support available without the need to hire more call center agents
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    Accurate and easy patient-facing appointment scheduling
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    Higher patient retention, reduced leakage with more convenient and satisfying experiences
Optimize Capacity Management
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    Deflect calls for frequent patient requests with self-service AI assistants and SMS 
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    Ensure patients book the right appointment types when scheduling online using Virtual Triage
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    Improve clinical resource utilization by routing to the right level of care 
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    Mitigate staff shortages and burnout. Save time, energy and money with increased automation
Enhance Patient Flow and Increase Revenue
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    Route low-acuity cases to virtual, APP and other economical sites of care
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    Fill open in-person appointments with high-acuity, high-RVU cases 
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    Gain valuable analytics and patient insights to drive strategy and decision making
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    Expand patient access, acquisition and retention with optimized end-to-end digital patient journeys
TESTIMONIALS

Patient Reviews of their Clearstep Experience

"Compared to other symptom checkers, this was very simple."

Customer Satisfaction Score: 5 out of 5 - Extremely Satisfied

"It was easy and understandable. When you don't feel good, you don't want to go through a whole lot of paperwork type stuff, this was simple."

Customer Satisfaction Score: 4 out of 5 - Satisfied

"Plenty of choices to rule out some things and get focused. It's easy, not uncomfortable, and simple enough a child could give information."

Customer Satisfaction Score: 4 out of 5 - Satisfied

"The questions were great, both not really leading and not too vague. The ability to see when I should not delay seeking medical care is 1000% useful, and I appreciate that immensely."

Customer Satisfaction Score: 5 out of 5 - Extremely Satisfied

"I like the progression of the questions. I did this site because my son was sick in another state, and he could not reach me. I wanted to see if there is somewhere to refer him to self triage. I like all the advice listed at the bottom. It took me a minute to find all the good advise at the bottom and I am on a computer. He would have been doing this on his phone (smaller screen). I am a nurse. All of the advise you gave was spot on for his current symptoms he is experiencing."

Customer Satisfaction Score: 4 out of 5 - Satisfied

"I love this because it gave me precise information related to my symptoms."

Customer Satisfaction Score: 5 out of 5 - Extremely Satisfied
1.5M+
Patient interactions
with Clearstep solutions
20,000+
Hours of provider time
spent curating our algorithms
500+
Symptoms/complaints
supported
100+
Hospital regions
Clearstep is trusted to navigate
INTEGRATIONS

Seamless Plug & Play Integrations

Our APIs quickly and easily connect to EHRs, scheduling, facility and inventory systems. Not seeing the integration you need listed, below? Just ask us! 
EHR
Athena Health
EHR
eClinicalWorks
EHR
Healow
EHR
Cerner
CRM
Healthgrades
EHR / CRM
Epic
CRM
Salesforce
FACILITY / INVENTORY
Kyruus
FACILITY / INVENTORY
Experian
FACILITY / INVENTORY
RedVentures
CRM
Microsoft
EHR
Athena Health
EHR
eClinicalWorks
EHR
Healow
EHR
Cerner
EHR / CRM
Epic
CRM
Healthgrades
EHR / CRM
Epic
CRM
Salesforce
CRM
Microsoft
FACILITY / INVENTORY
Kyruus
FACILITY / INVENTORY
Experian
FACILITY / INVENTORY
RedVentures
EHR
Athena Health
EHR
eClinicalWorks
EHR
Healow
EHR
Cerner
CRM
Healthgrades
EHR / CRM
Epic
CRM
Salesforce
FACILITY / INVENTORY
Kyruus
FACILITY / INVENTORY
Experian
FACILITY / INVENTORY
RedVentures
CRM
Microsoft

Step up your digital patient engagement strategy with Clearstep.

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