Connect patients to the right care when they need it most
We provide an integrated platform for symptom checking, care routing, and population-level intelligence
Symptom checking & care routing, tailored to your business
You won't find better accuracy or speed
Patients describe their symptoms like they would to a doctor and our symptom checking engine asks the fewest follow-up questions with the highest clinical accuracy of any digital triage solution. Powered by gold-standard protocols used in nurse call centers, our symptom checker covers hundreds of chief complaints, representing nearly every symptom reported in emergency rooms.
Beautiful design and expertise in engineering
We can deploy a custom, white-labeled virtual triage platform for your patients or members in a matter of days. Our team comes from leading technology companies like Dropbox, Twitter, and Google, so we know what it means to run powerful technology at scale.
Customizable for a seamless, end-to-end experience
We think symptom checking and virtual triage are most powerful when users can actually book or access the care they need as part of the experience. That’s why our end-to-end solution supports describing symptoms, exploring relevant, in-network options for care, and scheduling appointments online.
COVID-19 screener with customized endpoints
A comforting experience during an uncertain time
The Clearstep COVID-19 screener offers providers and payers a platform to allow concerned patients to screen symptoms. The screener is powered by content derived from the latest CDC guidelines, as well as gold-standard nurse triage protocols. Our triage endpoints are completely configurable to guide your patients to the care resources, ERs, telemedicine offerings, and testing sites in your ecosystem.
Feedback from our users
"Thank you, I found this very helpful. It put my mind to ease knowing what symptoms you are looking for."
"We love this tool, it is helping first responders redirect many calls and not take up the valuable time of the first responder or health worker. At their request, we have just funded an iPad for each ambulance and Community Paramedic vehicle so that they can use this tool on a call."
"Thank you for this screener - it is an excellent first step in determining whether to call for medical assistance."
Longitudinal symptom tracker for better disease management
Let your patients know you’re there for them
After users engage with Clearstep for the first time to understand where they should go for care, health systems and payers can trigger automated “follow-ups” with patients to track symptom progression and to ensure that the right care is delivered longitudinally until symptoms resolve.
Visualize your patient populations via powerful business intelligence
Providing customers unprecedented population-health insights
Clearstep is ushering in a new era of population-level business intelligence for healthcare organizations with rich dashboards that provide key insights on local epidemiological patterns, patient booking behaviors, and much more. These insights enable you to make data-driven decisions related to patient acquisition/retention and how to effectively route individuals to high-quality, convenient points of care.
Security is our top priority, so we protect the information of our users and customers at every level
Clearstep is configured for HIPAA compliance, including electronically protected health information (e-PHI)
SOC II compliant
Trust Services Principles
ISO 27001 certified
Information Security Management System (ISMS)