Exploring the Business Case for Virtual Triage Implementation

Clearstep Media
Clearstep Team

In today's consumer-focused society, individuals expect personalized and convenient experiences in every aspect of their lives, including healthcare. 

To adapt to these shifting demands, many healthcare organizations have begun to adopt digitally sophisticated and user-friendly solutions such as online scheduling and AI virtual assistants, which offer numerous strategic benefits to ensure future success.

To gain a deeper understanding of the market adoption of online scheduling and AI virtual assistants in 2023, we conducted our own research by analyzing the public websites and web applications of the top 647 health systems in the United States.

We found that 74% of U.S. health systems have adopted public-facing online scheduling, and 20% have implemented robust online scheduling, including specialist appointments. This indicates a growing recognition of the importance of meeting rising consumer demand for convenient access to healthcare resources.

Dive deeper into this research and the business case for virtual triage solutions by reading our latest whitepaper: Early Adopter Insights: Assessing the Strategic Benefits of Robust Virtual Triage.

Here are a few highlights from this exclusive whitepaper:

Why Comprehensive Virtual Triage?

With 89% of patients searching for symptoms online before seeking healthcare guidance, providing comprehensive and clinically robust virtual triage technology has never been more important. Timely, helpful, and accurate care and advice are critical to meeting patient expectations and ensuring positive outcomes.

By leveraging advanced technologies and robust clinical algorithms, comprehensive virtual triage solutions can effectively assess various symptoms and conditions. This allows patients to receive appropriate guidance, whether their concerns are related to general symptoms or specific clinical conditions. 

Challenges of Traditional Triage

Traditional triage processes face several challenges, including:

  • Limited resources
  • Lack of access
  • Time constraints

These challenges lead to inefficiencies, errors, and missed opportunities to provide quality care.

Opportunities for Improvement Using Virtual Triage

Implementing a robust virtual triage solution offers four critical opportunities for improvement:

  1. Enhance Patient Access: Virtual triage solutions bridge the gap between patients and healthcare providers, allowing timely medical advice and determining the need for in-person care.
  2. Unlock Care Team Capacity: By automating and streamlining the triage process, virtual triage solutions free up healthcare professionals' time, allowing them to focus on higher-value cases.
  3. Increase Throughput and Revenue: Virtual triage solutions optimize patient flow, reduce waiting times, and enable healthcare organizations to handle more patients, increasing throughput and revenue potential.
  4. Generate Higher Average wRVUs: AI-powered virtual triage accurately assesses the urgency of patients' symptoms and routes them to the appropriate care option, avoiding unnecessary emergency department visits. This leads to higher average work relative value units (wRVUs) and increased visit margins.

Glean More Detailed Insights 

To learn more about the market adoption of virtual triage in 2023, essential considerations when sourcing RFPs, and what to look out for in a virtual triage partner, get your copy of our latest whitepaper: Early Adopter Insights: Assessing the Strategic Benefits of Robust Virtual Triage.

Share this Post

Interested in learning more about Clearstep Health?

Schedule a Demo

Step up your digital patient engagement strategy with Clearstep.