Yes, we can configure Clearstep’s color palette, logos, and triage endpoints (with specific provider and facility data as well as scheduling resources) to match your organization’s brand guidelines and specific care resources.

What is your pricing model?

Clearstep is a SaaS solution that is licensed for a fixed monthly fee with additional variable fees associated with the features you select for your Clearstep implementation and the scale of the implementation.

How configurable is the Clearstep platform?

The core of the Clearstep platform is a powerful symptom checking and care routing engine. Additional features can be plugged into the core according to your organization’s needs. We offer several product bundles that meet the needs of most organizations. For more information on configuring Clearstep for your organization, please contact us.

What EMR and data integrations are available?

Clearstep integrates with facility, inventory, scheduling, EMR, and CRM databases. We are a member of Epic’s AppOrchard. Summaries of Clearstep encounters can also be pushed back and stored as a record.

I am interested in bringing the Clearstep platform into our health system, but am unsure which stakeholders to pitch the solution to. Any thoughts?

Clearstep frequently works with Digital or Patient Experience, Marketing, and IT departments. We recommend reaching out to directors, VPs, SVPs, and / or chief-level executives in each of these departments to learn more about the digital front door, symptom checking, digital triage, or care routing initiatives that may already be in place.

How do you protect PHI?

All data is encrypted both in transit and at rest. We only store user-identifying data after receiving explicit consent from the user. All such user-identifying data is stored separately from medical data. We never store IP addresses.

Clinical A.I. Healthcare Assistants for the Entire Patient Journey

Improve patient access and engagement. Overcome staff shortages and burnout. Increase efficiency, not costs.

Get in Touch Try Our Symptom Checker

Trusted by leading healthcare organizations since 2018

WHAT WE DO

We create A.I. Health Chatbots to Guide Patient Journeys and Optimize Care Team Efficiency

Clearstep Smart Care Routing™ is powered by integrated AI technology with clinical validation. Our suite of AI digital solutions empowers patients to accurately self-navigate to the right care and services to deliver on the promise of patient-centric healthcare. Providers gain greater insights and efficiency with clinical AI workflow automation.

Virtual Triage: Triage Symptom Checker

Expand patient access by adding digital triage software to your website, mobile apps, patient portals, and call centers. Allow patients to check symptoms, self-triage, receive care guidance and schedule virtual or in-person doctor appointments … in minutes.

Learn More Clearstep Symptom Checker

"Clearstep has enabled us to drive engagement and get patients to the right level of care and venue of care. This has proven to be a win-win scenario for our patients and us."

Amber Fencl, SVP Digital Health & Engagement, Chief Digital Health Officer, Novant Health

Clearstep digital triage software welcome

Patient Services: Patient Engagement Chatbot

Increase efficiency with our patient engagement chatbot, which automates routine patient requests such as prescription support, insurance checks, and appointment reminders/rescheduling, Overcome productivity issues by significantly reducing administrative tasks to enable your teams to focus on higher-value work.

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Clinical Journeys: Patient Care
Navigation Software

Streamline post discharge/diagnosis, monitoring, and communications. Ensure that your remote patient monitoring programs are personalized and optimized to successfully yield better patient outcomes.

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“This system saved lives.”

Alan Weiss, MD, Chief Medical Information Officer, BayCare

Clearstep digital triage software clinical view

CUSTOMERS

Who We Work With

Health Systems

Health Plans & Payors

Hospitals

Retail Pharmacies

Medical Groups

Digital Health Companies

Improve Patient Access and Engagement

Self-service symptom checks and digital triage via the web, patient apps and SMS
24/7 medical support available without the need to hire more call center agents
Accurate and easy patient-facing appointment scheduling
Higher patient retention, reduced leakage with more convenient and satisfying experiences

Optimize Capacity Management

Deflect calls for frequent patient requests with self-service AI assistants and SMS
Ensure patients book the right appointment types when scheduling online using Virtual Triage
Improve clinical resource utilization by routing to the right level of care
Mitigate staff shortages and burnout. Save time, energy and money with increased automation

Enhance Patient Flow and Increase Revenue

Route low-acuity cases to virtual, APP and other economical sites of care
Fill open in-person appointments with high-acuity, high-RVU cases
Gain valuable analytics and patient insights to drive strategy and decision making
Expand patient access, acquisition and retention with optimized end-to-end digital patient journeys

TESTIMONIALS

Patient Reviews of their Clearstep Experience

"Compared to other symptom checkers, this was very simple."

Customer Satisfaction Score: 5 out of 5 - Extremely Satisfied

"It was easy and understandable. When you don't feel good, you don't want to go through a whole lot of paperwork type stuff, this was simple."

Customer Satisfaction Score: 4 out of 5 - Satisfied

"Plenty of choices to rule out some things and get focused. It's easy, not uncomfortable, and simple enough a child could give information."

Customer Satisfaction Score: 4 out of 5 - Satisfied

"The questions were great, both not really leading and not too vague. The ability to see when I should not delay seeking medical care is 1000% useful, and I appreciate that immensely."

Customer Satisfaction Score: 5 out of 5 - Extremely Satisfied

"I like the progression of the questions. I did this site because my son was sick in another state, and he could not reach me. I wanted to see if there is somewhere to refer him to self triage. I like all the advice listed at the bottom. It took me a minute to find all the good advise at the bottom and I am on a computer. He would have been doing this on his phone (smaller screen). I am a nurse. All of the advise you gave was spot on for his current symptoms he is experiencing."

Customer Satisfaction Score: 4 out of 5 - Satisfied

"I love this because it gave me precise information related to my symptoms."

Customer Satisfaction Score: 5 out of 5 - Extremely Satisfied

1.5M+

Patient interactions
with Clearstep solutions

20,000+

Hours of provider time
spent curating our algorithms

500+

Symptoms/complaints
supported

100+

Hospital regions
Clearstep is trusted to navigate

INTEGRATIONS

Seamless Plug & Play Integrations

Our APIs quickly and easily connect to EHRs, scheduling, facility and inventory systems. Not seeing the integration you need listed, below? Just ask us!