Clinical Journeys

Conversational AI for Healthcare Journeys

Your Post-Care and Remote Patient Monitoring Solution
Improve Chronic Condition Management & Outcomes
Reduce Hospital Readmissions & Required Touches
Enhance Outpatient Follow-up for High-Risk Patients
Deliver Personalized, Responsive Healthcare

Streamline Outpatient and Remote Patient Monitoring (RPM)

Use pre-built or customized logic and workflows to remotely communicate with patients and support their care management journeys post-care and post-discharge. Closely track patient symptoms to monitor if they improve or worsen. Automatically trigger care escalation and best next steps for patients if conditions worsen to ensure patients get the care they need in a timely manner to enable better health outcomes.
“This system saved lives.”

Alan Weiss, MD, Chief Medical Information Officer, BayCare

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Supported Clinical Journeys 

Leveraging expert and conversational AI for healthcare, Clinical Journeys automates follow-ups for high-risk patients post-discharge, after a new diagnosis, or after significant medical events. Using predefined logic, patients’ symptoms progression or resolution are monitored through digital interactions, reported back to clinical teams, and prompt proactive outreach to ensure they receive the care at the right time.
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    Chronic Obstructive Pulmonary Disease (COPD)
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    Retail Health Products/Services Advisor
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    +15 Behavioral Health Conditions
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    Chronic Heart Failure (CHF)
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Contact us for additional Clinical Journeys

Clearstep Clinical Journeys Experience

Clearstep clinical journeys overview

Clinical Journeys FAQs

What is Clearstep Clinical Journeys?

Clinical Journeys is a healthcare management system created to automate the follow-up of high-risk patients post-discharge or after significant medical events, using conversational AI for healthcare. The solution offers a digital alternative for clinical & case management teams for patients requiring frequent outreach. Using predefined clinical logic, Clinical Journeys monitors the health of discharged patients through chat-based interactions, tracking the progression or resolution of their symptoms, reporting status back to clinical teams, and prompts proactive outreach by providers if patients’ conditions worsen. As a patient's condition improves, the solution intelligently ends monitoring for the patient.

How does Clinical Journeys work?

Discharged or newly diagnosed patients, or patients who otherwise fit specific eligibility criteria, are automatically enrolled and receive a text with their unique Clearstep link. Patients are then asked about their overall status, signs/symptoms, objective information, and medication compliance. Clearstep then calculates (1) risk + severity score, (2) relevant endpoints (including the need for intervention), and (3) frequency of auto-follow-up. All calculated data is associated with the patient and available to population health or care teams.

What conditions can Clinical Journeys treat?

Readily available Clinical Journeys conditions include Chronic Obstructive Pulmonary Disease (COPD), Retail Health Products/Services Advisor, +15 Behavioral Health Conditions, Chronic Heart Failure (CHF), and COVID-19.

How much interaction is required from clinical users of Clinical Journeys?

Clinical Journeys is meant to reduce the number of “touches” chronic and high-risk patients require between appointments and post-discharge. The solution automates the outreach to these patients to collect vital information regarding their condition and packages the insights into concise, easy-to-use reports for their care teams. Care teams can feel assured that the clinical monitoring captures appropriate care trends while requiring minimal manual intervention. Care teams only need to reach out when clinically appropriate – Clearstep handles the rest.

Why should my organization use Clinical Journeys?

Healthcare organizations are constantly pressured to provide high-quality care while minimizing costs and negating inefficiencies. Clinical Journeys allow care teams to not worry about sacrificing the quality of care post-discharge by ensuring patients are continuously monitored without needing to do the monitoring themselves. Additionally, the ability to escalate worsening conditions to care teams before patients need urgent care helps healthcare organizations reduce readmissions and avoid adverse health events among their patient populations.

Step up your digital patient engagement strategy with Clearstep.

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