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FAQ

For Business Decision Makers

Frequently Asked Questions

Do you white label?

Yes, we can configure Clearstep’s color palette, logos, and triage endpoints (with specific provider and facility data as well as scheduling resources) to match your organization’s brand guidelines and specific care resources.

What is your pricing model?

Clearstep is a SaaS solution that is licensed for a fixed monthly fee with additional variable fees associated with the features you select for your Clearstep implementation and the scale of the implementation.

How configurable is the Clearstep platform?

The core of the Clearstep platform is a powerful symptom checking and care routing engine. Additional features can be plugged into the core according to your organization’s needs. We offer several product bundles that meet the needs of most organizations. For more information on configuring Clearstep for your organization, please contact us.

What EMR and data integrations are available?

Clearstep integrates with facility, inventory, scheduling, EMR, and CRM databases. We are a member of Epic’s AppOrchard. Summaries of Clearstep encounters can also be pushed back and stored as a record.

I am interested in bringing the Clearstep platform into our health system, but am unsure which stakeholders to pitch the solution to. Any thoughts?

Clearstep frequently works with Digital or Patient Experience, Marketing, and IT departments. We recommend reaching out to directors, VPs, SVPs, and / or chief-level executives in each of these departments to learn more about the digital front door, symptom checking, digital triage, or care routing initiatives that may already be in place.

How do you protect PHI?

All data is encrypted both in transit and at rest. We only store user-identifying data after receiving explicit consent from the user. All such user-identifying data is stored separately from medical data. We never store IP addresses.

Want To Learn More?

See what Smart Care Routing™ can do for your patients. Click below to schedule your demo or contact us.