Smart Access Suite: Care Navigation
Conversational Healthcare AI Agent Automates Patient Intake and Self-Service
Enable Self-Service and Automate Recurrent Patient Requests
Find a doctor or healthcare services- Check insurance eligibility/insurance questions
- General FAQs
- Symptom libraries and FAQs
- Pricing questions
- Pay/View my bill
- Prescription refills / Medication advice
- Care management and companionship
- Self-care guidance / OTC recommendations
- Post or inter-care tracking and follow-ups
- Lab/test results or other medical record questions
- Administrative patient support (e.g., paperwork, sign-in issues, rescheduling, etc.)
Adaptive A.I. Healthcare Assistants
- Electronic Health Records (EHR) / Electronic Medical Records (EMR)
- Customer Relationship Management (CRM)
- Health Content/Medical Libraries
- Product/Service Inventory Management Systems (IMS)
- Call Center Interactive Voice Responsive (IVR) Systems
How Our Smart Access Suite: Care Navigation Works
Patient Services FAQs
Care Navigation is an AI patient engagement healthcare software designed to automate several administrative workflows, the most common being paperwork requests, patient intake, medication refills, lab/test result requests, specialist referrals, issues with getting into the patient portal, appointment scheduling, provider/location finding, insurance eligibility checks, and billing/payments. Although these are the most common workflows, our solution is customizable to your needs. If another workflow is not mentioned here, please contact us to explore if our Smart Access Suite: Care Navigation can address your unique need(s) with additional workflows.
Like our Smart Access Suite: Virtual Triage experience, our Care Navigation is powered by conversational healthcare AI assistants. Patients enter the services they seek, and our Natural Language Processing (NLP) matches the patient to the correct workflow. Additionally, we can present several pre-defined endpoints to expedite the patient's search and guide them directly to where they need to go.
Care Navigation works well when complementing existing call centers (nurse triage or administrative staff). When used in complement, the AI patient engagement software alleviates heavy call/contact center volume, allows care staff to practice at the top of their licenses, and focus on more complex, high-touch interactions.
While we believe our solutions work best when used together, you don’t need to purchase any other Clearstep Solution to implement Care Navigation. However, most clients with Care Navigation also use our Virtual Triage to provide a seamless, one-stop experience for their patients.
Clients using our Smart Access Suite: Care Navigation see reduced administrative costs due to reduced calls to their call centers. Clients also report an improved digital experience for their patients by providing an easy-to-use, engagement software and a centralized hub for finding all administrative functions of the organization.
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