Health Library: AI-Powered Patient Education That Drives Action
Comprehensive, Actionable Health Education — Delivered by AI
Clearstep’s Health Library isn’t just a static bank of articles. It’s a clinically validated, AI-powered knowledge system that delivers personalized, evidence-based education across the care journey. Whether embedded within a triage protocol or accessed as a standalone digital front door resource, our Health Library delivers clear, actionable education at scale—helping patients make confident decisions while reducing repetitive education tasks for care teams
Clearstep’s AI Access and Call Center Agent Decision Support transforms operations by embedding AI-powered guidance directly into agent workflows.
The result: faster resolutions, fewer escalations, lower costs, and consistent, evidence-based support for every patient—on the very first call.
Beyond Information — Real Guidance Patients Can Use
Patients don’t just need information—they need practical answers and next steps. Every entry in the Health Library is structured around actionable pathways aligned to clinical best practices and the most common patient questions. Example for a patient with back pain includes:
- General overview and common causes
- Warning signs that indicate when urgent or emergency care is needed
- When to call a doctor versus when it’s safe to self-manage
- At-home remedies (OTC meds, stretches, rest)
- Symptom relief and comfort tips
- Returning to work/school safely
- What to expect at a doctor’s visit, from diagnostic tests to possible treatments
At any point, the patient can elect to begin an interactive triage flow, seamlessly connecting education with personalized care navigation.
Key Capabilities
Embedded Education at Every Touchpoint
500+ symptom flows with contextual patient education embedded in every triage protocol. Patients get the right content at the moment of highest engagement.
Standalone, Searchable Health Library
Deployed independently, the Health Library becomes a self-service hub patients can browse by symptom, condition, or keyword—fueling your Digital Front Door strategy.
Consistent, Clinically Validated Content
All educational content is sourced from reputable clinical guidelines and reviewed by clinicians, ensuring trustworthy education every time.
Contextual Personalization
Education is personalized by symptom check data, demographics, and prior interactions—delivered in plain, accessible language.
Always Current
Medical knowledge evolves rapidly. Clearstep’s Health Library is automatically updated with the latest clinical recommendations to avoid outdated or contradictory advice.
Outcomes That Matter
Higher Patient Engagement
Patients stay on your digital front door longer, exploring trusted content and engaging more deeply in their health decisions.
Better Prepared Visits
Patients arrive informed, reducing time providers spend explaining basics and increasing focus on individualized care.
Improved Health Literacy
Structured, easy-to-read content helps patients from all backgrounds understand their health and next steps.
Reduced Call Center Volume
By answering common “What should I do?” and “Can I treat this at home?” questions, Clearstep reduces unnecessary calls to staff.
Fewer Missed Appointments
Education around when to seek care and what to expect helps patients follow through with appointments and treatment plans.
Designed for Every Stakeholder
For Health Systems & Medical Groups
Offer patients trusted, consistent education across hundreds of conditions, reducing variation in the information patients receive and empowering providers to focus on care.
For Payers & Insurance Providers
Equip members with self-care resources that reduce avoidable ER visits and support preventive health, while reinforcing your role as a partner in their well-being.
For Virtual Care Platforms
Deliver frictionless, digital-first education alongside triage and telehealth visits, enabling scalable support for high patient volumes.
Why Clearstep for Health Education?
Comprehensive Coverage: 500+ protocols across symptoms and conditions.
Actionable Guidance: Includes at-home care, OTC remedies, warning signs, and return-to-activity timelines.
Seamless Integration: Embedded within triage or deployed as a standalone health library.
Always Updated: Automatically refreshed with the latest clinical recommendations.
HIPAA-Compliant and Scalable: Enterprise-grade infrastructure ensures security and reliability.
Make Health Education Clear, Consistent, and Actionable
Clearstep’s Health Library turns health education from static, overwhelming articles into dynamic, personalized guidance. Whether embedded into symptom triage or deployed as a standalone digital front door resource, Clearstep ensures patients receive the right information, at the right time, in the right format.
Let’s Talk
Ready to bring intelligent health education to your patients and members?
FAQs
All content is built from peer-reviewed clinical guidelines and reviewed by licensed healthcare professionals to ensure accuracy and clarity.
Yes. Content can be tailored with organization-specific branding, local resources, and patient communication preferences.
Each triage protocol ends with embedded educational content. Patients can read about their symptoms, learn self-care strategies, and then choose to re-enter triage or seek additional care.
Absolutely. By clearly communicating when care is needed versus when symptoms can be safely managed at home, Clearstep reduces unnecessary ER and urgent care visits.
