1. Our triage is evidence-based and built off of gold-standard content. Clearstep is the only chat-based triage solution on the market built off of Schmitt clinical content. Dr. Barton Schmitt is the co-author of the telephone triage protocols used in nearly all nurse call centers across the country.
2. Our AI chat is fast: Clearstep asks 10 fewer questions than the competition with NLP technology that understands free text.
3. Our Virtual Triage focuses on directing patients to the correct level of care (triage) and not differential diagnosis. We aren’t trying to play that part of a doctor, rather we strive to enable better access, transparency, and optionality for patient-consumers. Providers often prefer Clearstep over alternative triage solutions because patients who book care aren’t tied to a potential condition.
4. We’re white-label and fully configurable: The Clearstep platform is the most configurable triage symptom checker and care routing solution. We white-label to maintain the look and feel of your organization’s digital properties and offer plug-and-play features to meet the needs of your organization, while also allowing configurability for how you’d like to handle care routing, particularly for specialty care resources.
5. Healthcare consumers/patients love us: Clearstep’s Net Promoter Score (NPS) is 4x the industry average.