Trusted by leading healthcare organizations since 2018
WHAT WE DO
We create AI Healthcare Assistants to Guide Patient Journeys and Optimize Care Team Efficiency
Clearstep Smart Care Routing™ is powered by integrated AI technology with clinical validation. Our suite of AI digital solutions empowers patients to accurately self-navigate to the right care and services to deliver on the promise of patient-centric healthcare. Providers gain greater insights and efficiency with clinical AI workflow automation.
Virtual Triage: Triage Symptom Checker
Expand patient access by adding digital triage software to your website, mobile apps, patient portals, and call centers. Allow patients to check symptoms, self-triage, receive care guidance and schedule virtual or in-person doctor appointments … in minutes.
"Clearstep has enabled us to drive engagement and get patients to the right level of care and venue of care. This has proven to be a win-win scenario for our patients and us."
Amber Fencl, SVP Digital Health & Engagement, Chief Digital Health Officer, Novant Health
Patient Services: Patient Engagement Chatbot
Increase efficiency with our patient engagement chatbot, which automates routine patient requests such as prescription support, insurance checks, and appointment reminders/rescheduling, Overcome productivity issues by significantly reducing administrative tasks to enable your teams to focus on higher-value work.
Clinical Journeys: Patient Care Navigation Software
Streamline post discharge/diagnosis, monitoring, and communications. Ensure that your remote patient monitoring programs are personalized and optimized to successfully yield better patient outcomes.
Alan Weiss, MD, Chief Medical Information Officer, BayCare
CUSTOMERS
Who We Work With
Health Systems
Health Plans & Payors
Hospitals
Retail Pharmacies
Medical Groups
Digital Health Companies
Improve Patient Access and Engagement
Self-service symptom checks and digital triage via the web, patient apps and SMS
24/7 medical support available without the need to hire more call center agents
24/7 medical support available without the need to hire more call center agents
Higher patient retention, reduced leakage with more convenient and satisfying experiences
Optimize Capacity Management
Deflect calls for frequent patient requests with self-service AI assistants and SMS
Ensure patients book the right appointment types when scheduling online using Virtual Triage
Improve clinical resource utilization by routing to the right level of care
Mitigate staff shortages and burnout. Save time, energy and money with increased automation
Enhance Patient Flow and Increase Revenue
Route low-acuity cases to virtual, APP and other economical sites of care
Fill open in-person appointments with high-acuity, high-RVU cases
Gain valuable analytics and patient insights to drive strategy and decision making
Expand patient access, acquisition and retention with optimized end-to-end digital patient journeys
TESTIMONIALS
Patient and Customer Reviews About Using Clearstep
"Compared to other symptom checkers, this was very simple."
Customer Satisfaction Score: 5 out of 5 - Extremely Satisfied
"It was easy and understandable. When you don't feel good, you don't want to go through a whole lot of paperwork type stuff, this was simple."
Customer Satisfaction Score: 4 out of 5 - Satisfied
"Plenty of choices to rule out some things and get focused. It's easy, not uncomfortable, and simple enough a child could give information."
Customer Satisfaction Score: 4 out of 5 - Satisfied
"The questions were great, both not really leading and not too vague. The ability to see when I should not delay seeking medical care is 1000% useful, and I appreciate that immensely."
Customer Satisfaction Score: 5 out of 5 - Extremely Satisfied
"I like the progression of the questions. I did this site because my son was sick in another state, and he could not reach me. I wanted to see if there is somewhere to refer him to self triage. I like all the advice listed at the bottom. It took me a minute to find all the good advise at the bottom and I am on a computer. He would have been doing this on his phone (smaller screen). I am a nurse. All of the advise you gave was spot on for his current symptoms he is experiencing."
Customer Satisfaction Score: 4 out of 5 - Satisfied
"I love this because it gave me precise information related to my symptoms."
Customer Satisfaction Score: 5 out of 5 - Extremely Satisfied
1.5M+
Patient interactions with Clearstep solutions
20,000+
Hours of provider time spent curating our algorithms
500+
Symptoms/complaints supported
100+
Hospital regions Clearstep is trusted to navigate
INTEGRATIONS
Seamless Plug & Play Integrations
Our APIs quickly and easily connect to EHRs, scheduling, facility and inventory systems. Not seeing the integration you need listed, below? Just ask us!
Clearstep is an AI chat healthcare assistant providing patients with personalized guidance to meet their care needs
Virtual Triage
Empower patient consumers with digital self-service symptom checking and triage to the proper care. Offer real-time appointment scheduling to attract and retain patients, fill schedules and improve capacity management.
We help health systems and providers acquire new patients and retain existing patients by delivering an enhanced, consumer-centric experience. Ultimately driving better patient engagement and health outcomes, while automating workflows and increasing efficiency.
Health Plans & Payers
We complement health plans and payers by offering plan members self-service symptom checking, triage, and step-by-step guidance to find the most appropriate, convenient, cost-effective, and trusted in-network care.
Digital Health Partners
We partner with digital health, healthcare innovation, and healthcare SaaS companies to enhance digital health products with clinically-validated AI chat solutions.
Patients love Clearstep! Our Net Promoter Score is 4x above the industry average for healthcare
"Nice way to guide patients."
Net Promoter Score 9
"This is super helpful. I really liked this tool as I am never sure who I should make an appointment with when I have something other than a general checkup/physical."
Net Promoter Score 10
"This helps sooth a mama's brain from rushing their baby to ER in the late night hours"
Net Promoter Score 10
"I like it. I like it a lot. It's really helpful. This is a very good idea whoever came up with it. It's very good to be able to sit down and talk to somebody or text about symptoms that you're having because the body is something serious."
Net Promoter Score 10
"This is great. Specially when people like myself getting older getting pain and have questions but to scared to go to hospital or see a doctor. This is great. Thank you."
Net Promoter Score 10
"I found it quite accurate in the line of questioning. Like I was truly being cared for."
Net Promoter Score 10
Clearstep in the news
"The easy button for healthcare engagement"
A Healthcare Innovation webinar with Joel Nelson, Chief Transformation Office of Duly Health & Care and Adeel Malik, CEO of Clearstep
Yes, we can configure Clearstep’s color palette, logos, and triage endpoints (with specific provider and facility data as well as scheduling resources) to match your organization’s brand guidelines and specific care resources.
What is your pricing model?
Clearstep is a SaaS solution that is licensed for a fixed monthly fee with additional variable fees associated with the features you select for your Clearstep implementation and the scale of the implementation.
How configurable is the Clearstep platform?
The core of the Clearstep platform is a powerful symptom checking and care routing engine. Additional features can be plugged into the core according to your organization’s needs. We offer several product bundles that meet the needs of most organizations. For more information on configuring Clearstep for your organization, please contact us.
What EMR and data integrations are available?
Clearstep integrates with facility, inventory, scheduling, EMR, and CRM databases. We are a member of Epic’s AppOrchard. Summaries of Clearstep encounters can also be pushed back and stored as a record.
I am interested in bringing the Clearstep platform into our health system, but am unsure which stakeholders to pitch the solution to. Any thoughts?
Clearstep frequently works with Digital or Patient Experience, Marketing, and IT departments. We recommend reaching out to directors, VPs, SVPs, and / or chief-level executives in each of these departments to learn more about the digital front door, symptom checking, digital triage, or care routing initiatives that may already be in place.
How do you protect PHI?
All data is encrypted both in transit and at rest. We only store user-identifying data after receiving explicit consent from the user. All such user-identifying data is stored separately from medical data. We never store IP addresses.
Want To Learn More?
Send us a message to schedule a demo or learn more about Smart Care Routing™ from Clearstep.
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